Very sad to get my flowers! Not even close to the online photo. For $100 I expected WAY more and nicer flowers not flowers that looked ready to die!! Will not buy from here again!As per the owners request I am updating this review to say that she did refund me half of what I paid and apologized and said because she did not see the flowers she could not tell what kind of roses were used or if they had wilted edges. The refund was acceptable and I appreciated that it was done, but because this was for a very special occasion( my mother's 90th birthday) unfortunately I was very disappointed to not get what I asked/paid for to begin with.
Very helpful and pleasant staff! They are very accommodating and know how to design bouquets and other flowers arrangements. For my grandparent's 60th anniversary party I stated I wanted a centerpiece with specific colours and that it needed to include one specific flower but I left the rest up to them. They managed to design perfectly what I was thinking! Their flowers look the best and last the longest out of many places I've tried in Swift. I'll always shop with Smart Flowers!
I guess I ordered a 100$ arrangement for my mom for her 70 th birthday and being out of town wanted something special, I thought I ordered a 150$ bouquet, anyhow, I was quite disappointed at what she received. I wont order from here again.:(
** We received an email from the owner on the Monday following apologizing, asking if it was the lack of red roses I was concerned about or more, asking if it was the case that her staff member asked what she could do to make it up to us and requesting me to delete this Google review and offering a 50% refund. No refund was processed.I did tell her that the entire experience was disappointing - yes the lack of roses was part of that but we ordered enough in advance that it should have warranted us a phone call or email letting us know they did not have those in stock Her staff member said that the recipient could bring the arrangement back for something else. Why should they have to take them back and have something else done? If they were acceptable to begin with they wouldnt have warranted an unhappy customer experience. That if she felt a 50% refund was what she needed to do in order to rectify this, then yes go ahead and process that refund. However, I will not remove the review. I would however, edit it.She emailed back saying 'So I see that my solution was not satisfactory either... do you have a suggestion to make up for our lack of communication and notable error we apologized for."I'm not sure where I wrote it wasn't satisfactory, I guess it must be where I wouldn't remove this review, only edit it. Needless to say, DON'T ORDER FLOWERS FROM HERE!My original review before editing, before receiving an email:If I could give a lower rating i would. It was convenient to order online because we live 6 hours away but next time I need something sent in Swift Current I won't be sending from here. We ordered a premium arrangement that were $82 for an 80th birthday, I'd hate to see the standard arrangement! When I received the picture of what was delivered, I called the florist and voiced my disgust - there wasn't even roses in the actual arrangement because apparently they ran out of them. What florist runs out of red roses?! I sent a picture back of what I ordered and they said it was not even close to that confirming my disappointment. I understand that they aren't always the exact same as you see online but to me this looked nothing similar to the picture online. I placed the order online on a Thursday and these were to be delivered Saturday - it's not like it was a last minute order. I was 'assured' by whoever I talked to from this shop on Saturday that the value was the same as what I ordered if not more. Realllllllly..... So in the photo online of what you can choose I can see 3 gerbers and 6 red roses and also a sprig of mini roses as well as other filler flowers but in the picture of what was delivered I can see 2 gerbers, no roses. How do you figure they put together one that had the same if not more value? I have called, emailed and now posted a google review but apparently they don't really care. DO NOT ORDER FROM HERE! You'd be better off to go to the grocery store and buy some sadly.
They were short of a lot of flowers because of all the fires. But the prices were acceptable
Smart Flowers is a Canadian Florist based in Swift Current, Saskatchewan. Smart Flowers is located at #4, 330 Central Ave N, Swift Current, SK S9H 0L4, Canada.
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